Refund policy

RETURNS, REFUNDS & FINAL SALE POLICY

By placing an order with Mariah Rose Crystal Boutique, you acknowledge, understand, and agree to the terms outlined below.

Clothing & Accessories — 14-Day Return Policy

Returns are accepted only for clothing and accessories within 14 days of the delivery date, as confirmed by carrier tracking.

To qualify for a return, items must be:

  • Unworn, unused, unwashed, and in resalable condition

  • Free of odors, stains, pet hair, or damage

  • In original condition with all tags attached

  • Returned in original packaging

  • Accompanied by proof of purchase

Items that do not meet these conditions will be refused and returned to the customer at the customer’s expense.

Refunds are issued only after the returned item has been received and inspected.

To request return authorization, contact support@shopmariahrose.com.
Returns sent without prior approval will not be accepted.

Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item was received incorrect.

Crystals, Gems & Minerals — ALL SALES FINAL

Due to the collectible, fragile, and one-of-a-kind nature of natural stone items:

ALL crystals, gemstones, minerals, specimens, carvings, lamps, and stone-based products are FINAL SALE.

No returns, refunds, exchanges, cancellations, or store credit will be issued once an order is placed — including in cases of transit damage, buyer dissatisfaction, or change of mind.

This policy applies regardless of:

  • Price, size, or weight

  • Natural inclusions, fissures, fractures, or surface variations

  • Color differences or aesthetic expectations

Natural characteristics are inherent to stone materials and are not considered defects.

Product Representation & Natural Variations

We make every reasonable effort to accurately photograph and describe our products. However:

  • Natural stone varies in color, texture, and structure

  • Lighting conditions and monitor settings may affect appearance

Measurements and weights are provided as approximations unless otherwise stated.

Minor variations do not qualify for refunds, returns, or exchanges.

Secure Packaging & Shipping Responsibility

All crystal, gemstone, and mineral items are professionally and securely packaged using appropriate protective materials, which may include foam, padding, bubble wrap, and reinforced boxing. Packages are clearly marked with FRAGILE notices on all sides.

Once an order is transferred to the shipping carrier, handling, transit, and delivery are the responsibility of the carrier and are outside of our control.

Damaged Shipments & Carrier Claims

Crystals, Gems & Minerals

All crystal, gemstone, and mineral sales remain FINAL SALE, including in the event of shipping damage.
We do not accept returns or issue refunds for these items under any circumstances.

At our sole discretion, we may assist customers by providing documentation needed to file a damage claim directly with the shipping carrier. Assistance does not constitute an obligation to replace or refund the item.

To be eligible for carrier-claim assistance:

  • Damage must be reported within 48 hours of delivery

  • Clear photos of the item, packaging, and shipping box must be provided

  • All original packaging materials must be retained

Failure to meet these requirements may result in denial of assistance.

Clothing & Accessories — Incorrect Items Only

If you receive an incorrect clothing or accessory item, contact support@shopmariahrose.com within 48 hours of delivery with your order number and photos so we can review and resolve the issue.

Sale Items, Custom Orders & Gift Cards

The following items are non-returnable and non-refundable:

  • Sale or clearance items

  • Gift cards

  • Custom or special-order items

  • Promotional or discounted purchases

Refund Processing

Approved refunds (where applicable) will be issued to the original payment method within 10 business days after inspection.

Please note:

  • Original shipping fees are non-refundable

  • Processing times may vary by bank or card issuer

  • We are not responsible for delays caused by financial institutions

If more than 15 business days have passed since refund approval, contact support@shopmariahrose.com.

Chargebacks & Payment Disputes

By completing a purchase, you agree to contact Mariah Rose Crystal Boutique directly to attempt resolution prior to initiating a chargeback or payment dispute.

Chargebacks submitted for items clearly marked FINAL SALE may result in supporting documentation — including product descriptions, photos, delivery confirmation, and policy acknowledgment — being provided to the payment processor.

Policy Modifications

We reserve the right to update or modify this policy at any time without prior notice. Changes apply only to orders placed after the effective date posted on this page.