FAQ
How quickly do you respond to inquiries?
We respond to emails and messages in the order they are received. Most inquiries are answered within 24 business hours, excluding weekends and holidays.
Can I change my shipping address after placing an order?
Once an order is placed, it may begin processing quickly. If you notice an address error, please email support@shopmariahrose.com with your name and order number as soon as possible.
While we will do our best to assist, address changes cannot be guaranteed, especially once an order has been processed or shipped.
How long does order processing take?
Orders are processed within 2–5 business days (excluding weekends and holidays) after your order confirmation is received.
Processing times may be extended during high-volume periods or holidays.
When will my order ship?
Once your order ships, you will receive an email confirmation with tracking information. Shipping timelines shown at checkout are estimates only and are subject to carrier conditions.
Do you ship internationally?
At this time, we do not offer international shipping. We ship within the United States only.
Will my order arrive in more than one package?
In some cases, orders containing multiple items or oversized pieces may ship in separate packages and may arrive on different days.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
If you do not see updates after this period, feel free to contact us for assistance.
My tracking shows “Delivered,” but I didn’t receive my package. What should I do?
If the carrier has marked your package as delivered, responsibility lies with the shipping carrier.
We recommend:
Checking with household members or neighbors
Contacting the carrier directly to open an investigation
We may provide shipment documentation upon request, but we are not responsible for packages marked as delivered by the carrier.
What is your return policy?
Return eligibility depends on the item type:
Clothing & Accessories: Eligible for return within 14 days of delivery, subject to our Returns & Refunds Policy.
Crystals, Gems & Minerals: ALL SALES ARE FINAL. No returns, refunds, or exchanges are accepted under any circumstances.
Please review our full Returns & Refunds Policy for complete details.
I received a damaged item. What should I do?
All items are inspected and securely packaged prior to shipment.
Crystals, Gems & Minerals
Due to the nature of these items:
All crystal, gemstone, and mineral sales are FINAL SALE, including in the event of shipping damage.
We do not offer refunds, returns, or replacements for these items.
If damage occurred during transit, you must notify us within 48 hours of delivery. At our discretion, we may assist by providing documentation for a carrier damage claim, but assistance does not guarantee a refund or replacement.
All original packaging must be retained.
Clothing & Accessories
If you receive an incorrect clothing or accessory item, contact us within 48 hours of delivery with photos and your order number so we can review.
Do you offer refunds on sale items or gift cards?
No. Sale items, clearance items, gift cards, and custom or special-order items are non-returnable and non-refundable.
What if an item I ordered is out of stock?
If an item becomes unavailable after you place your order, we will notify you and issue a refund for the unavailable item.
Who do I contact if I still have questions?
You can reach us anytime at: